We will submit our quotation to your insurance company/relevant party and will determine if the damages are covered under your policy, they will then allocate their builder of choice to carry out repairs. When your estimator attends, you will be given a ‘your steps to the claim’ brochure, outlining the repairs process.
You will be able to discuss these repairs with your Repair Coordinator or on-site Building Supervisor, and if they are determined to be covered under your policy, they can be included as part of the Scope of Works at a later stage.
At the commencement of repairs, you will receive an indicative schedule for the reinstatement works. These times will vary dependant on the availability of materials, trades and weather conditions.
Once your claim is approved, you have signed the builder’s contract (where applicable) and paid the excess (where applicable), we will contact you to discuss the schedule of repairs and advise which trades will be attending your property and when
There are several ways that you can pay your excess with Solutions Building Group. Either via;
Credit card – please phone our office on 9300 1068 and we will take your details and process the payment.
Cheque – you can post a cheque or money order, made payable to Solutions Building Group – PO Box 91, Joondalup DC 6919
Direct Deposit – you can pay online using the following details:
Please quote your job reference number if you choose to pay by direct deposit
Your personal Repair Coordinator or Building Supervisor can be contacted by calling them directly on their contact details provided or via our office 9300 1068. Please have your job reference number ready as it will assist us in providing timely information with regard to your repairs.
Solutions Building Group are a fully registered domestic and commercial builder in Western Australia. We are an accredited Master Builder and a member of the Housing Industry Association (HIA).